DigitalBurj Business AI
Customer Service Automation
Customer service automation answers the simple questions ("where's my order?") straight from your systems, drafts replies for the rest, and hands anything sensitive to a person with the full history attached. Customers wait less. Staff stop answering the same question forty times a day.
Three levels
- 01
Route
Every request goes to the right team with its history. Nothing sits unassigned.
- 02
Assist
AI drafts a reply from your help content. A person checks it and sends it.
- 03
Resolve
Clear-cut questions like booking status are answered automatically.
Always handed to a person
- The customer asks for a human
- Complaints, refunds or anything legal
- Low-confidence answers
- Sensitive personal information
Questions
Will customers know it's automated?
They should. We label automated replies and always offer a way to reach a person.
Does it work across WhatsApp, email and chat?
Yes. All channels feed one queue, so history and reporting stay in one place.